FAQ

Because every piece is made to order, production begins shortly after your purchase. Cancellations or changes cannot be guaranteed once an order is confirmed. If you need to request a change, contact us immediately at info@almasadesigns.com and we will do our best, but we cannot promise it will be possible.

No. All items are custom, made-to-order pieces and are non-refundable, non-returnable, and non-exchangeable. This is confirmed at checkout. If an item arrives faulty or damaged, contact us within 48 hours of delivery and we will make it right.

Please allow approximately 4–6 weeks for production before your order is dispatched. Fully bespoke pieces may take longer; our team will confirm your timeline. Shipping transit time is additional and depends on your location.

Please follow our size guide carefully before ordering, as items cannot be returned for sizing. If your measurements fall between sizes or you need a custom fit, contact us before purchasing and we can craft a made-to-measure piece.

Yes. Many of our pieces support a virtual try-on, so you can preview how a gown looks before you order. It is an AI-generated preview and the actual piece may vary, but it helps you visualise the silhouette and styling. Read our guide on how virtual try-on works.

Yes. We specialize in bespoke pieces tailored to your measurements and color choices. Email info@almasadesigns.com or visit our Custom Orders page to begin.

Shipments are sent on a DDU (Delivered Duty Unpaid) basis. Any local duties and taxes are the customer's responsibility and are paid upon arrival.